Terms & Conditions


Terms & Conditions

West is now Intrado. Please click for a list of affected entities, legal documentation and new W9s, as well as answers to common questions.

The documents below contain terms and conditions applicable
to West Safety Services Enterprise products and services:

Products and Services for Enterprise/Business

Purchasing from Intrado directly? Purchasing from a Reseller?
These terms apply:
General Terms for Enterprise 911
These terms apply:
End User Terms

Popular Products and Documentation

Product/Service Documentation
Emergency Routing Service (ERS) Emergency Routing Service (ERS) for USA Service Guide
Emergency Gateway
Desk Alert
Support and related terms Technical Support, License, Maintenance, and Implementation

Other Products and Documentation

Product/Service Documentation
Emergency Routing Service for Canada Emergency Routing Service (ERS) for Canada Service Guide
Phone Discovery Manager
Emergency Gateway Maintenance Plus Services Emergency Gateway Maintenance Plus Service Addendum
Emergency Gateway Managed Service  Emergency Gateway Managed Service Guide
PS/ALI Services – Web Location Data Management for MLTS Operators (PS/ALI) Web-Based Service Guide
PS/ALI Services – DFE Location Data Management for MLTS Operators (PS/ALI) Direct File Exchange Service Guide
PSAP Link Service Guide PSAP Link Service Guide

* Note: These terms and conditions are for Enterprise E911 only. If you are looking for PSAP Call Handling terms please visit Here.

The documents below contain terms and conditions applicable
to West Safety Services Call Handling products and services:

* Note: These terms and conditions are for PSAP’s including VIPER software and hardware only. If you are looking for Enterprise E911 terms please visit Here.


Intrado

utility-side-menu